Digital Customer Service Representative

Position Overview

TP is a global leader in digital business services, focused on enabling top brands to optimize operations through innovative, tech-based solutions. With over 500,000 dedicated professionals representing more than 300 languages, TP blends worldwide scale with deep local knowledge. At TP, we foster a workplace where every employee feels recognized, encouraged, and supported. In this role as a Digital Customer Service Representative, you will actively handle customer queries through various channels, resolve issues, and document interactions. Healthcare Customer Service Representatives interact with customers and develop creative ways to resolve various questions and concerns. TP combines advanced technology with meaningful human connection to improve daily experiences.

Key Responsibilities

• Manage customer inquiries through phone, email, chat, or social media
• Address and de-escalate challenging situations
• Escalate issues when necessary
• Respond to requests and may handle payment processing
• Accurately document details of each interaction for records and audits
• Share feedback about call experiences
• Upsell services if required

Required Qualifications

• Ability to work remotely as part of a virtual team
• Preferably at least 6 months of customer service experience
• Minimum age of 18 years
• Typing speed of at least 25 words per minute
• High school diploma or GED
• Comfortable working on desktop computer systems
• Excellent verbal and written communication abilities
• Logical problem-solving skills
• Familiarity with Windows operating systems
• Strong organizational and time-management abilities
• Internet connection with a minimum download speed of 12.0 Mbps
• Minimum upload speed of 3.0 Mbps
• Internet service provider with no packet loss and less than 50ms ping
• Proof of internet speed
• Clean and quiet work environment

Benefits & Perks

• Paid training provided
• Competitive pay rates
• Full benefits including medical, dental, vision, and 401k
• Paid time off
• Wellness and engagement programs for employees