[Remote] Specialized Testing Associate II

Note: The job is a remote job and is open to candidates in USA. Quest Diagnostics is a leader in diagnostic testing and services, and they are seeking a Specialized Testing Associate II to support both direct clients and Business Unit clients for all aspects of specialized testing. The role focuses on relationship management, expedited problem resolution, and escalation of issues while ensuring quality and efficiency in laboratory operations.

Responsibilities

• Provide regular feedback on overall department workflow and process improvements
• Perform multiple processes across the Esoteric sites
• Complete tasks in multiple Laboratory Information Systems and QLS
• Monitor specialized testing orders from creation to reporting
• Responsible for customer inquiries received by telephone, fax or email regarding reporting of patient results, inquiries of tests and services, and concerns of service failures
• Serve as a liaison between the client and the technical departments
• Proactively identify opportunities to reduce service failures for client accounts
• Contact clients to resolve any issue related to patient testing and result reporting
• Resolve specialized testing problem samples including accessioning, labeling, work sheeting and delivery to testing bench using established protocols
• Complete specialized test adds including accessioning, labeling and delivery to testing bench using established protocols
• Research specialized testing related Referral Testing inquiries and problems
• Provide laboratory results to clients using established protocols
• Document the call history in the required system and maintain complete and accurate records
• Deliver information on supplies, new tests, services and products to clients
• Educate and offer guidance to clients about Quest Diagnostics lab processes and services
• Troubleshoot and triage both routine and complex medical/technical requests
• Cancel or delete testing using established protocols
• Report and escalate client concerns using established protocols
• Responsible for maximizing quality and efficiencies to meet department goals
• Perform other duties as assigned to meet the business needs or customer requirements. This is not an exhaustive list of all duties and responsibilities, but rather a general description of work performed by the position

Skills

• Minimum of three (3) years of successful customer service experience as a Specialized Testing Associate I or higher
• Previous medical or clinical laboratory background required
• High School diploma or equivalent (required)
• Bachelor's degree (preferred)

Benefits

• Day 1 Medical, supplemental health, dental & vision for FT employees who work 30+ hours
• Best-in-class well-being programs
• Annual, no-cost health assessment program Blueprint for Wellness®
• HealthyMINDS mental health program
• Vacation and Health/Flex Time
• 6 Holidays plus 1 "MyDay" off
• FinFit financial coaching and services
• 401(k) pre-tax and/or Roth IRA with company match up to 5% after 12 months of service
• Employee stock purchase plan
• Life and disability insurance, plus buy-up option
• Flexible Spending Accounts
• Annual incentive plans
• Matching gifts program
• Education assistance through MyQuest for Education
• Career advancement opportunities
• And so much more!

Company Overview

• Quest Diagnostics is a clinical laboratory that offers diagnostic testing, services, and information. It was founded in 1967, and is headquartered in Secaucus, New Jersey, USA, with a workforce of 10001+ employees. Its website is https://www.questdiagnostics.com/.

Company H1B Sponsorship

• Quest Diagnostics has a track record of offering H1B sponsorships, with 59 in 2025, 38 in 2024, 74 in 2023, 56 in 2022, 49 in 2021, 45 in 2020. Please note that this does not guarantee sponsorship for this specific role.