Remote Administrative Assistant/Customer Service

Position Overview

Elev8 Events, a premier travel agency dedicated to curating extraordinary experiences, is seeking a detail-oriented and organized Remote Administrative Assistant/Customer Service professional. In this role, you will provide essential support to our Travel Department, ensuring the smooth operation of travel services while delivering exceptional customer care.

Key Responsibilities

• Travel Coordination: Assist in booking flights, accommodations, transportation, and activities.
• Administrative Support: Manage inquiries, correspondence, and maintain records for the Travel Department.
• Calendar Management: Coordinate schedules and appointments for travel advisors.
• Client Communication: Serve as the primary contact for clients, ensuring excellent customer service.
• Document Preparation: Prepare and format travel documents, itineraries, and reports using Microsoft Office Suite.
• Data Entry and Record-Keeping: Maintain accurate records of client information, expenses, and travel bookings.
• Vendor Coordination: Liaise with hotels, airlines, tour operators, and other vendors to confirm bookings and resolve issues.
• Office Management: Assist with maintaining supplies, organizing files, and coordinating meetings.
• Event Support: Help with logistics and planning for travel-related events and promotions.
• Team Collaboration: Work closely with team members to ensure efficient service delivery.

Required Qualifications

• Previous experience in an administrative or office support role, preferably in travel or hospitality.
• Strong organizational skills and attention to detail with the ability to manage multiple priorities.
• Excellent written and verbal communication skills with a customer-centric approach.
• Proficiency in Microsoft Office Suite and related software applications.
• Ability to work independently as well as collaboratively within a team.
• A passion for travel and commitment to delivering exceptional client experiences.

Benefits & Perks

• Competitive pay and benefits package.
• Opportunities for professional growth and development within a dynamic company.
• Access to exclusive travel perks and discounts.
• A supportive, inclusive work environment that emphasizes work-life balance.