Service Team Member PT- Tue 3AM truck unload

Michaels Stores is a leading destination for creativity and celebration, operating over 1,300 stores in North America. They are seeking a Service Team Member to provide friendly customer service, assist with merchandise duties, and ensure a fast checkout experience for customers.

Responsibilities

• Help customers shop, locate products, and provide them with solutions
• Provide a fast and friendly checkout experience; execute cash handling to standards
• Engage customers on the benefits of the Rewards program and Private Label Credit Cards and complete enrollments
• Educate customers on the Voice of Customer (VOC) survey
• Assist with Omni channel processes, including Buy Online Pickup in Store (BOPIS) and Ship From Store (SFS)
• Participate in the truck unload, stocking, and planogram (POGs) processes
• Responsible to complete merchandise recovery and maintenance including the merchandise return / go back process and general store recovery to ensure a well-merchandised and in-stock store
• Perform Store In Stock Optimization (SISO) and AD set duties as assigned
• Support shrink and safety programs
• Adhere to Standard Operating Procedures (SOPs) and Company programs to ensure compliance with applicable laws and requirements; execute Company policies and standards
• Interact with others in an accepting and respectful manner; remain positive and respectful, even in difficult situations; promote commitment to the organization’s vision and values; project a positive image and serve as a role model for other Team Members
• Cross trained in Custom Framing selling and production

Skills

• Deliver friendly customer service
• Help customers shop our store and find what they're looking for
• Ensure all customers receive a fast and friendly checkout experience
• Complete truck unloading and merchandise duties throughout the store
• Maintain store recovery standards to deliver our Brand Promises
• Help customers shop, locate products, and provide them with solutions
• Provide a fast and friendly checkout experience; execute cash handling to standards
• Engage customers on the benefits of the Rewards program and Private Label Credit Cards and complete enrollments
• Educate customers on the Voice of Customer (VOC) survey
• Assist with Omni channel processes, including Buy Online Pickup in Store (BOPIS) and Ship From Store (SFS)
• Participate in the truck unload, stocking, and planogram (POGs) processes
• Responsible to complete merchandise recovery and maintenance including the merchandise return / go back process and general store recovery
• Perform Store In Stock Optimization (SISO) and AD set duties as assigned
• Support shrink and safety programs
• Adhere to Standard Operating Procedures (SOPs) and Company programs to ensure compliance with applicable laws and requirements
• Execute Company policies and standards
• Interact with others in an accepting and respectful manner
• Remain positive and respectful, even in difficult situations
• Promote commitment to the organization's vision and values
• Project a positive image and serve as a role model for other Team Members
• Cross trained in Custom Framing selling and production
• Ability to remain standing for long periods of time
• Ability to move throughout the store
• Regular bending, lifting, carrying, reaching, and stretching
• Lifting heavy boxes and accessing high shelves by ladder or similar equipment
• Must be at least sixteen (16) years or older
• Retail and/or customer service experience preferred

Benefits

• Health insurance (medical, dental, and vision)
• Paid time off
• Tuition assistance
• Generous employee discounts

Company Overview

• At The Michaels Companies Inc., our purpose is to fuel the joy of creativity and celebration. It was founded in 1973, and is headquartered in Lakeland, Florida, USA, with a workforce of 10001+ employees. Its website is https://teachitpro.com.

Company H1B Sponsorship

• Michaels Stores has a track record of offering H1B sponsorships, with 29 in 2025, 57 in 2024, 53 in 2023, 102 in 2022, 37 in 2021. Please note that this does not guarantee sponsorship for this specific role.