Customer Service Specialist - Part Time

Jewett City Savings Bank is seeking a part-time Customer Service Specialist who enjoys working with the public. The role involves greeting customers, assisting with account inquiries, processing transactions, and promoting bank products and services.

Responsibilities

• Serve as the first level of customer contact upon entering the branch. Greet customers as they enter the lobby, engage the customer in conversation and service all of the customer’s needs within scope of authority. Provide first line problem resolution
• Open all types of deposit accounts and assist customers with any questions or problems on existing accounts. Perform file maintenance of customer account information. Process applications for ATM/debit cards, and telephone and online banking. Process customer transactions including deposits, withdrawals, loan payments, night drop transactions, telephone transfers, cash items and cash advances. Cash checks, sell bank checks and redeem savings bonds. Process IRA deposits, distributions and roll-overs. Serve as safe deposit attendant. Provide customer access to boxes and process new and closed rental agreements. Assist with check deposits and end-of-day processes
• Maintain updated knowledge of Bank's products and services. Identify and actively follow up on customer sales opportunities. Cross sell Bank products and services and refer customer to our commercial lenders and investment representative
• Ensure the accuracy of activities. Balance transactions and cash at the end of the day. Assist with check deposits and end-of-day processes

Skills

• High school diploma or equivalent
• At least one year of customer contact and cash-handling experience
• Exceptional customer service skills
• Attention to detail
• Positive attitude
• Strong communication skills
• Strong organizational skills
• Strong computer skills

Company Overview

• Jewett City Savings Bank is a Bank providing personal and business banking services in Griswold, Connecticut It was founded in 1873, and is headquartered in Jewett City, Connecticut, USA, with a workforce of 51-200 employees. Its website is http://jcsbank.com.