Verizon Customer Service Associate

Apollo Executives is looking for a Customer Service Associate to represent Verizon FiOS in King of Prussia. The role involves guiding customers through service options, resolving inquiries, and ensuring a smooth activation and service experience.

Responsibilities

• Guide customers through Verizon FiOS service options, helping them choose fiber internet, TV, and phone packages that match their needs and usage habits
• Resolve service inquiries and account issues with professionalism and empathy, ensuring customers feel supported and receive timely solutions
• Verify account details and manage documentation to prepare customers for smooth activation, installation, and service readiness
• Keep CRM records updated with customer interactions, service milestones, and account changes to support campaign tracking and retention
• Spot upgrade opportunities by reviewing usage patterns and sharing insights that enhance satisfaction and drive service adoption
• Work with fellow customer service associates and internal teams to resolve service challenges, streamline onboarding, and uphold Verizon FiOS standards for customer care and territory growth

Skills

• High school diploma or GED required; studies in business, communications, or marketing preferred
• Prior experience in customer support, retail, or field-based outreach, ideally within telecom, hospitality, or subscription-driven industries
• Strong interpersonal and communication skills, with the ability to listen actively, explain service options clearly, and build trust with customers
• Knows how to translate tech into plain language; fiber doesn't have to be complicated
• Brings patience and positivity to every customer interaction
• Treats CRM updates like mission-critical data, clean, timely, and precise
• Works well with others to keep the customer journey smooth and frustration-free
• Learns fast, asks smart questions, and grows like it's part of the job

Benefits

• 401(k)
• 401(k) matching

Company Overview

• Disclaimer : We are a community and job agrregator job board, where recruiters & job seekers as members connect for confidential and other roles. It was founded in 2024, and is headquartered in Gurgaon, Haryana, IND, with a workforce of 2-10 employees. Its website is https://confidential.careers.