Customer Service Representative- Veterinary

Position Overview

Part-Time Veterinary Customer Service Representative (CSR) – Flexible Hours, Zero Holidays, All Heart

Join our modern, forward-thinking veterinary hospital where we practice gold standard, fear‐free medicine. As the first point of contact, you’ll be the warm welcome and calm support appreciated by our clients and their beloved pets. This role is ideal for individuals who thrive in dynamic environments, appreciate flexibility, and have a genuine passion for both people and animals.

Key Responsibilities

• Answer phones and schedule appointments
• Welcome clients and check patients in/out
• Process invoices and collect payment
• Call clients with follow-up information from our doctors
• Craft clear, compassionate communications
• Support our medical team to ensure a seamless, fear‐free experience

Required Qualifications

• A friendly, outgoing personality that puts people (and pets) at ease
• Ability to multitask in a fast-paced, sometimes hectic environment
• Strong grammar and communication skills for client and doctor interactions
• Tech-savvy: comfortable with email, texting platforms, and online systems
• A compassionate nature with the ability to remain calm under pressure

Benefits & Perks

• Flexible Hours – Choose morning or evening shifts to suit your schedule
• No Holidays – Closed Sundays and only 1–2 Saturdays per month
• Generous Employee Discount
• Uniform Stipend
• Journey Behavioral Health Program & Employee Assistance Program
• ADP LifeMart Discounts
• Monthly Bonus potential
• Supportive, Positive Team Culture and exposure to gold standard veterinary medicine
• Plus, the occasional puppy kiss or kitten cuddle!