District Parts & Service Sr. Specialist

Legal Entity: American Honda Motor Co., Inc.

Business Unit: Parts Service & Technical

Department: National P&S Field

Division: Service

Work Location: Mt. Laurel, NJ Acura Training Office

Shift: 1st

Workstyle: 100% Virtual

Career Level: 4

Job Grade: Exempt-2

Job Purpose

This position reports to the Mt. Laurel, New Jersey Zone Office but will cover the Territory of Connecticut.

Parts & Service Field Operations group provides dealer consulting and support to improve the Service customer experience and maintain dealer profitability. The District Parts & Service Manager (DPSM) is the liaison between American Honda Motor Company, Inc., (AHM) and Honda/Acura dealerships. The DPSM is the dealer’s point of contact for all parts and service-related activities. The DPSM works to identify specific gaps between AHM objectives and actual Dealer performance in the areas of: Customer Satisfaction, Customer Convenience, Customer Treatment, Reduction of oil change service time, Honda/Acura Genuine Parts and Accessory sales, and dealership profitability. The DPSM supports development, implementation, and follow-up of action plans to address gap areas for the key MAR’s. This support includes but is not limited to: Participation in Honda/Acura programs, policies, and procedures, which develop and promote well-managed, profitable parts and service departments, and lifetime owner loyalty. The DPSM is expected to support DPSM mentoring, Pilot Program(s) as assigned and any other assigned areas of responsibility tasks or projects. This position is responsible for an average of 9-11 Honda/Acura Dealers.

Key Accountabilities

• Achievement of assigned Parts sales objectives
• Achievement of assigned Customer Satisfaction Respect For Time objectives
• Achievement of oil change service time of <60 minutes Honda / <65 minutes Acura
• Achievement of Overall Customer Satisfaction objectives
• Achievement CPRO objective – 1.5% Increase
• Achievement of Accessory sales objectives
• Achievement Training Certification objectives
• Achievement of assigned Recall Completion objective

Qualifications, Experience & Skills

• Bachelor's degree in Business, Marketing, Automotive Technology, or equivalent work-related experience
• Minimum 5 years of auto parts and service wholesale and/or retail experience
• Automotive service wholesale and/or retail experience strongly preferred
• Knowledge of OEM automotive warranty policies and procedures preferred
• Understanding of financial statements and accounting concepts
• Demonstrated sales ability
• Strong communication, analytical, business planning and organizational skills
• Highly developed customer relations skills
• Proficiency in MS Office applications (Word, Excel, and PowerPoint)
• Familiarity with using web-based software and smartphone applications
• This position requires frequent travel and possibility of relocation

Honda is an equal opportunity employer and considers qualified applicants for employment without regard to race, color, creed, religion, national origin, sex, sexual orientation, gender identity and expression, age, disability, veteran status, or any other protected factor.