Customer Service Manager

Future Opportunities – Marlborough, MA Store Opening Spring 2026

Join our team and bring your best self to the table.

We’re excited to announce the opening of our brand-new Marlborough, MA store in Spring 2026, and we’re looking for passionate, customer-focused individuals to help us deliver an exceptional shopping experience. Let’s talk about your future and how you can grow with us!

At Shaw’s, people are our key ingredient, and we believe that when you bring your unique talents and personality—your flavor—you help create something truly special.

A Day in the Life

We’re looking for a friendly, organized, and solutions-focused Customer Service Manager to lead our front-end team and ensure every customer leaves with a great experience. In this role, you’ll oversee the daily operations of the customer service and checkout areas, support and coach team members, and handle escalated customer concerns with professionalism and care. You’ll be responsible for overseeing shift schedules, maintaining a clean and welcoming environment, and ensuring smooth, efficient service at all times. Whether you’re jumping in to assist during a rush or mentoring staff on best practices, you’ll be setting the tone for exceptional service and perfecting the art of fresh, friendly shopping. If you have experience in retail leadership, strong communication skills, and a passion for creating positive customer experiences, we’d love to have you on our team!

Our purpose is simple: To bring people together around the joys of food and to inspire well-being. For over 150 years, Shaw’s has been a trusted name in New England. As part of the Albertsons Companies family, we live by values that matter:

• We put people first
• We are customer-driven
• We value different perspectives
• We raise the bar
• We act as owners
• We are one team
• We build belonging
• We are committed to a healthy future

Our Values – Click below to view video: ACI Values

What’s in it for you?

• Competitive wages paid weekly
• Flexible scheduling
• Opportunities for career advancement
• Health and financial well-being benefits for eligible associates (Medical, Dental, 401k and more!)
• Associate discounts
• Time off (vacation, holidays, sick pay). For eligibility requirements please visit myACI Benefits
• An inclusive work environment where you can thrive with talented colleagues who reflect the communities we serve

Location: Marlborough, MA

Opening: Spring 2026

A copy of the full job description can be made available to you.